Ordering & Lead Times
How long will it take to receive my Kimmel Crafted piece?
Because our lighting, furnishings, and decor are hand-crafted by skilled artisans, production takes time. If a piece is currently in stock, it will ship within 5 to 10 business days. For items that are made-to-order or currently out of stock, please expect a lead time of 14 to 16 weeks before shipping.
How do I know if an item is in stock or made-to-order?
Lead times are listed on each product page. Please note that lead times are presented as estimates. If you have a time-sensitive project, please contact us directly at contact@kimmelcrafted.com to verify current stock levels before placing your order.
Can I expedite my order?
Due to the meticulous, hand-crafted nature of our production process, we are generally unable to rush made-to-order pieces. However, if you are on an abbreviated timeline, please reach out to our team—we are happy to check our current in-stock and work-in-progress inventory for suitable alternatives: contact@kimmelcrafted.com
Craftsmanship & Materials
How are Kimmel Crafted pieces made?
Every piece in our collection is exclusively designed by Kimmel Crafted. To bring our visions to life, we partner with a highly vetted selection of master artisans and third-party workshops who specialize in high-end, boutique manufacturing. This ensures that every fixture and furnishing meets our rigorous standards for quality and artistry.
Will my item look exactly like the photos on the website?
Because our pieces are hand-crafted using natural materials and artisanal finishes, slight variations in color, texture, and veining are to be expected. We believe these unique nuances are what make high-end, hand-crafted decor so special—no two pieces are exactly identical.
Do you offer custom dimensions or finishes?
Currently, we offer the dimensions and finishes as listed on our product pages. For large-scale trade projects requiring bespoke adjustments, please reach out to our trade team to discuss potential custom capabilities. We will do everything possible to achieve your goals.
Shipping & Delivery
How do you ship delicate lighting and large furniture?
We take the utmost care in packaging our high-end pieces. Smaller decor and select lighting fixtures ship via insured standard carriers (e.g., UPS, FedEx) as best determined by our logistics partners. Large furnishings and oversized lighting are shipped via specialized freight or white-glove delivery services to ensure they arrive safely at your home or project site. Installation of special pieces can be arranged.
Do you ship internationally or to Alaska/Hawaii?
Currently, we ship within the contiguous United States. For international inquiries, or for shipping to Alaska/Hawaii, please contact our support team to see if we can accommodate a custom shipping quote: contact@kimmelcrafted.com.
Returns & Cancellations
What is your cancellation policy?
Cancellations for all orders must be requested within 48 hours of placing your order. After 48 hours, standard and made-to-order items cannot be canceled once fulfillment/production has started and must instead go through our standard return process upon delivery. Custom and bespoke orders are strictly final sale after the 48-hour window and cannot be canceled or returned at any time.
Do you accept returns?
Yes, we accept returns on standard and made-to-order items. You must request a return authorization within 2 business days of delivery. Returns are subject to a 20% restocking fee for trade accounts (refunded as company credit) or a 25% restocking fee for retail customers (refunded to the original payment method). Items must be returned in their original, uninstalled condition and original packaging within 10 business days of authorization. Custom and bespoke orders are strictly final sale.
What happens if my piece arrives damaged?
We stand behind the quality of our artisans and our shipping partners. Please inspect your order upon delivery. If an item arrives damaged or defective, contact us at contact@kimmelcrafted.com within 2 business days. Please retain all original crating and packaging, and include clear photos of both the item and the packaging in your email. All restocking fees are waived for damaged or defective items, and we will swiftly coordinate a repair or replacement.